We accept returns on merchandise within 30 days. Each return has to have RMA Number return merchandise authorization number) for us to be able to process your exchange or refund. All returns with out an RMA number will be refused.
If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a refund or exchange within 30 days from date you received your original package. (Returns must be unworn, in the state you received them, and in the original packaging). If you do not send items in the condition that you received them, (ie. Bags and Tags) then items will be sent back to you. Return labels will be provided for exchanges ONLY. In order to receive a return label, email our customer service department at info@alcofashion.com
Contact Us at info@alcofashion.com
Please provide your invoice/order number in the email along with your reason for exchange.
If there is any existing shipping label, stickers, or other materials on the shipping box from previous shipments, please remove them.
Attach your new return label to the shipping box.
Please write your order # on the outside of your package
Once we receive your return, it will be inspected by the fulfillment center (usually within 10- business days after it is received) and then your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 14 business days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.
Final Sale Items Are Not Returnable.
Shipping Policy
USPS UPS SHIPPING ON ALL ORDERS .SHIPPING CHARGES ARE NOT REFUNDABLE
Once your place your order you can track its status in our backend, entering your order id and your email. We will contact you within 3 business days after you place your order to confirm your order and give you shipping estimate on your order. You credit card will NOT be charged until we confirm your order with you.
We ship all merchandise with USPS & UPS shipping with tracking number and signature confirmation.
Boxes are amply sized and your items are well-protected.