Terms and conditions of use
Please email us to get a RMA # to return at info@alcofashion.com (Returns are done only by email only) Each return has to have RMA Number ( return merchandise authorization number) for us to be able to process your refund. All returns with our RMA number will be refused.
If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a refund or exchange within 15 days from the date you received your original package. (Returns must be unworn, in the state you received them, and in the original packaging). If you do not send items in the condition that you received them, (Bags and Tags) then items will be sent back to you. Return labels will be provided for exchanges ONLY. In order to receive a return label, email our customer service department at info@alcofashion.com
Please provide your invoice/order number in the email along with your reason for exchange.
Exchange return label - your domestic shipping costs are prepaid.
If there is any existing shipping label, stickers, or other materials on the shipping box from previous shipments, please remove them.
Attach your new return label to the shipping box.
Please write your order # on the outside of your package
Once we receive your return, it will be inspected by the fulfillment center (usually within 1-2 business days after it is received) and then your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 2 business days. Please note that depending on your credit card company, it may take additional 2-5 business days after your credit is applied for it to post to your account .less shipping
Shipping Policy
Once your place your order you can track its status in our backend, entering your order id and your email. We will contact you within 24 hours after you place your order to confirm your order and give you shipping estimate on your order. You credit card will NOT be charged until we confirm your order with you.
We ship all merchandise with USPS UPS with tracking number and signature confirmation.
Boxes are amply sized, and your items are well-protected.
At alcofashion.com we are committed to protecting your privacy online. Your Private Information will never be disclosed to anyone and will be used for business purposes only. All orders are placed through a secure online server. We use VeriSign - a trusted third party - to assure your security. Only Authorized persons have access to your information.
Data Security and Protection:
We guarantee that every online transaction you make will be 100 % safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using.